AI assistant · platform module

AI workflow automation for service businesses.

Q: What can the AI assistant answer?

It can answer routine questions covered by approved business knowledge, such as services, availability processes, policies and next steps.

Q: Can it hand a conversation to a person?

Yes. Handover rules can route conversations to a named team or owner with the transcript and captured context attached.

Q: Does it replace customer-facing staff?

No. It reduces repetitive enquiry handling and prepares context so people can focus on judgement, service and valuable conversations.

Q: Can it work in more than one language?

Configured journeys can support multiple languages by chat or voice, with testing and human review for important responses.

Answer routine enquiries immediately, recognise real intent and hand valuable or sensitive conversations to the right person with the full context attached.

Start for Free Talk to WhatsApp

24/7 first responseIntent capturedHuman handover

HexaTech · Assistant● LIVE WORKSPACE

Do you have an evening appointment this week?

Yes—I can check the right service and collect your preferred day.

Intent detected · service enquiry

What it is

A useful front door—not a generic answer bubble.

HexaTech combines approved business knowledge, intent capture, structured questions and human handover. The assistant can resolve routine enquiries, but it knows when the next best action belongs to your team.

✓Answers from approved knowledge
✓Captures contact details and intent
✓Routes exceptions with conversation context
✓Keeps a visible audit trail

Operating outcomes

Turn enquiries into clear next steps.

Answer promptly, capture useful intent and hand exceptions to a person with the conversation context attached.

RESPOND

01 · LIVE24/7 coverage

New enquiry

Can I book after work?

Answered now

Answer while intent is warm

Give a useful first response across web and messaging without making a prospect wait for office hours.

QUALIFY

02 · LIVE4 signals captured

Qualified enquiryService · ConsultationTime · After 17:0092% confidence

Turn a question into context

Collect service interest, timing, location and contact preferences before a person takes over.

HANDOVER

03 · LIVE<5m handover target

AI context→Maya · Customer team4 details attached

Keep people in control

Route sensitive, valuable or uncertain conversations with the transcript and next action attached.

Service operations team using an AI assistant and customer workflow platform — ● HUMAN OWNEDA calm first response, with people still in control.

In the real operation

A helpful first response without hiding the team.

01Answers from approved knowledge

02Captures contact details and intent

03Routes exceptions with conversation context

Capability map

Everything an AI assistant needs to do well.

Combine approved knowledge, intent capture, safe routing, multilingual support and visible human control.

SOURCEVERIFIED

Opening hoursWebsite policyReviewed

Cancellation termsService handbookReviewed

AccessibilityOperations noteReview due

sourcesreview

Knowledge live01

Answers grounded in approved knowledge

Give customers a consistent answer from a reviewed source—with an owner, review date and traceable evidence behind it.

VALUE: Fewer contradictory answers
PROOF: Source and review status visible

WORKFLOWREADY

Customer message“Can I come after work?”

Service intentConsultationTime signalAfter 17:00UrgencyThis weekConfidence92%

intentcontext

Intent found02

Intent understood before the next question

Separate the service, timing, urgency and buying signal already present in a message, then ask only for the missing context.

VALUE: Shorter qualification journey
PROOF: Signals and confidence shown

CUSTOMERMATCHED

QUALIFICATION3 of 4 useful details

Service interestCapturedPreferred timeCapturedReply channelConsentedLocationAsk next

profileconsent

Profile saved03

Useful lead capture without a long form

Collect the minimum details needed to progress the enquiry, preserve channel consent and avoid asking customers to repeat themselves.

VALUE: Less abandonment and re-keying
PROOF: Required fields and consent logged

NEXT ACTIONOWNED

MKMaya · Customer teamDue in 4 min

HANDOVER PACKAGEConsultation · after 17:00Question, intent, contact permission and transcript attached

ownerSLA

Owner notified04

A handover someone can act on

Route valuable, uncertain or sensitive conversations to a named owner with the question, intent, transcript and expected response time attached.

VALUE: Faster human resolution
PROOF: Owner, context and SLA visible

SIGNALMEASURED

ENFRDEESDetected: Français

APPROVED JOURNEYQuestion understood in the visitor’s languagePolicy terms remain linked to the reviewed source.

languagevoice

Language matched05

Multilingual journeys with one policy source

Serve configured journeys in the visitor’s preferred language while keeping important terms tied to approved knowledge and a human fallback.

VALUE: Wider access without policy drift
PROOF: Language coverage and fallback defined

CONTROLACTIVE

ANSWERApproved service factsAllowed

REVIEWPrice or policy exceptionHand over

BLOCKSensitive or irreversible actionStopped

rulesaudit

Rules active06

Guardrails teams can inspect

Define which requests may be answered, which require review and which actions must stop—then retain the rule and outcome in the audit trail.

VALUE: Safer, accountable automation
PROOF: Every decision route recorded

A tactile AI workflow carrying customer enquiries through validation gates to a human-owned handoff — Visual operating principle
Automation should make the hand-off clearer—not make it disappear.

The strongest workflow shows what the system checked, where an exception went and which person owns the next decision.

Operating sequence

From first question to human-owned outcome.

Choose a step to see the information and ownership that move forward.

VISIBLE OUTPUTA visitor asks a real service or booking question.

Scope clarity

What AI can do—and when a person takes over.

Use one simple rule: approved, low-risk requests can continue; uncertainty, exceptions and high-impact decisions go to a person.

AI CAN HANDLE

APPROVED + LOW RISKCONTINUE

ANSWEROpening hours, services and locationsANSWERCAPTUREDetails needed for a booking or replyCAPTURECONTINUEAn approved next step or booking linkPROGRESS

AI can answer and move things forward

The assistant continues when the information is approved, the request is routine and the next action is safe to reverse.

HUMAN REVIEW

UNCERTAIN OR EXCEPTIONHAND OVER

CHECKLow confidence or missing policyREVIEWSUMMARISEA complaint or unusual requestPREPAREROUTEA price, service or timing exceptionHAND OVER

AI pauses and prepares a handover

When the request is uncertain or outside the normal journey, the assistant packages the context for a person instead of guessing.

HARD BOUNDARY

SENSITIVE OR HIGH IMPACTSTOP

PROTECTSensitive personal-data requestsBLOCKDECIDEEligibility or regulated judgementHUMANCOMMITIrreversible promises or commitmentsSTOP

AI must not make the decision

Sensitive, regulated or high-impact decisions remain with an authorised person—even when the assistant understands the request.

FAQ

Questions, answered.

Practical answers for teams evaluating ai assistant.

What can the AI assistant answer?+