01 · LIVE12 live views
ENQUIRIES148+18%BOOKED78%+6
Understand the whole journey
Review demand, qualification, bookings, customer value and retention together.
Decision intelligence · platform module
Business analytics software that turns signals into action.
Connect enquiry, booking, customer, campaign, loyalty and service signals so teams can see what changed, why it matters and which action deserves attention.
Connected funnelSegment movementActionable insight
ENQUIRIES148+18%
BOOKED78%+6 points
VALUE£12.4k+12%
148Enquired
116Qualified
82Booked
63Retained
Owner · Growth teamEvidence attached
What it is
From disconnected reports to a visible operating signal.
HexaTech connects the customer journey from first enquiry to booking, relationship and return. Dashboards explain movement across the system and surface where a team action can improve the outcome.
- ✓Enquiry-to-booking funnel
- ✓Customer and retention cohorts
- ✓Campaign and channel outcomes
- ✓Named alerts and next actions
Operating outcomes
See what changed. Know what to do next.
Join the customer journey into decision-ready measures, visible patterns and owned follow-up.
02 · LIVE+14% qualified
148 · Enquired112 · Qualified78 · Booked
Compare the movement that matters
Segment by source, service, location, customer group and time period.
03 · LIVE06 actions open
OPPORTUNITYService-page conversion increasedOwner · Growth team
Turn insight into ownership
Create an alert, investigation or follow-up from the signal instead of exporting a report.
In the real operation
Put performance evidence next to the decision.
HexaTech connects the customer journey from first enquiry to booking, relationship and return. Dashboards explain movement across the system and surface where a team action can improve the outcome.
01Enquiry-to-booking funnel
02Customer and retention cohorts
03Campaign and channel outcomes
Capability map
Analytics built for operational questions.
Connect journey metrics, funnels, cohorts, exceptions, trends and actions without hiding the source context.
01
SOURCEVERIFIED
ENQUIRIES148+18%BOOKED78%+6
liveoverview
KPIs joined01
Growth command centre
See current demand, bookings, customer movement, value and retention at a glance.
02
WORKFLOWREADY
148 · Enquired112 · Qualified78 · Booked
funnelconversion
Funnel visible02
Funnel analysis
Compare enquiry, qualified, booked, attended and retained stages.
03
CUSTOMERMATCHED
OPPORTUNITYService-page conversion increasedOwner · Growth team
cohortretention
Source known03
Customer cohorts
Review new, active, returning and lapsed groups over time.
04
NEXT ACTIONOWNED
ENQUIRIES148+18%BOOKED78%+6
sourceservice
Cohort tracked04
Source and service views
Compare performance by channel, campaign, service, location and owner.
05
SIGNALMEASURED
148 · Enquired112 · Qualified78 · Booked
alertowner
Change detected05
Operational alerts
Surface unusual movement and assign the investigation to a named person.
06
CONTROLACTIVE
OPPORTUNITYService-page conversion increasedOwner · Growth team
actionevidence
Action assigned06
Decision log
Record the action taken and verify whether the metric changed afterwards.
A metric matters when it changes a decision.
Joined signals reveal where the customer journey moved; ownership and a recorded response turn that pattern into operational value.
Operating sequence
From joined signal to assigned action.
Choose a step to see the information and ownership that move forward.
VISIBLE OUTPUTAgree the measures, owners and source fields that matter.
Scope clarity
Analytics explains performance—people choose the response.
A clear boundary protects data quality, implementation and daily accountability.
HexaTech owns
Connected dashboards, agreed calculations, alerts, drill-downs and decision visibility.
Source systems own
The accuracy and availability of the operational data provided through each integration.
FAQ
Questions, answered.
Practical answers for teams evaluating decision intelligence.
Which data can analytics include?+
It can include agreed enquiry, booking, customer, campaign, loyalty and retention signals from connected systems.
Can dashboards be filtered?+
Views can be segmented by source, service, location, customer group, owner and time period where those fields are available.
Can an insight create a task?+
Yes. A signal can create an owned investigation or follow-up instead of remaining inside a report.
How are calculations defined?+
Measures and source fields are documented during implementation so teams share the same definition.
Start with the workflow creating the most friction.
See how decision intelligence can connect to the wider customer journey without forcing a full-system replacement.