01 · LIVE642 responses
How was your experience?☹◔●◕☺
Ask less and learn more
Use concise, accessible questions during or after the service moment.
Customer insight · platform module
Customer feedback that becomes visible action.
Ask a concise question at the right moment, route low scores to a named owner and compare evidence over time—without filtering or hiding honest responses.
One-tap surveysVisible recoveryHonest reporting
QUESTION 1 OF 2
How was your experience today?
Select a response to preview the next step.
● Room comfort · score 2/5NEW
“The room was too warm during the night.”
RESPONSES642+14%
RECOVERY11mmedian owner
AVERAGE4.6+0.3
What it is
Hear the customer sooner—and make recovery visible.
HexaTech collects short, mobile-first feedback by secure link, QR, kiosk or email. A low score can open a conditional question and create an owned recovery task with the customer and service context attached.
- ✓Stars, smileys, NPS and custom questions
- ✓Conditional low-score follow-up
- ✓Named recovery owner and due time
- ✓Theme and response analytics
Operating outcomes
Hear customers early. Recover visibly.
Collect concise feedback, create an owned recovery task and learn whether the operational change helped.
02 · LIVE11m median owner
Score 2/5 · Room comfortOwner · Customer careDue in 15 min
Route low feedback immediately
Create an owned task with comment, context, due time and outcome.
03 · LIVE4.6 average
Speed Comfort Service
Compare evidence over time
Review themes, services, channels and periods to see if the change helped.
In the real operation
Low feedback becomes an owned recovery task.
HexaTech collects short, mobile-first feedback by secure link, QR, kiosk or email. A low score can open a conditional question and create an owned recovery task with the customer and service context attached.
01Stars, smileys, NPS and custom questions
02Conditional low-score follow-up
03Named recovery owner and due time
Capability map
Everything needed to listen, recover and learn.
Use practical survey formats, secure collection channels, service recovery and evidence-led reporting.
01
SOURCEVERIFIED
How was your experience?☹◔●◕☺
smileysNPS
Question ready01
Survey builder
Create concise mobile-first questions with conditional follow-up and optional comments.
02
WORKFLOWREADY
Score 2/5 · Room comfortOwner · Customer careDue in 15 min
QRlink
Channels live02
QR and secure links
Collect responses from a venue, receipt, tablet, email or post-service journey.
03
CUSTOMERMATCHED
Speed Comfort Service
ownerdue
Recovery owned03
Service recovery
Turn low scores into owned tasks before the relationship goes cold.
04
NEXT ACTIONOWNED
How was your experience?☹◔●◕☺
themestrend
Theme found04
Theme analysis
Compare recurring subjects, services, channels and periods.
05
SIGNALMEASURED
Score 2/5 · Room comfortOwner · Customer careDue in 15 min
responsestatus
Evidence visible05
Response dashboard
Keep every response, follow-up and recovery outcome visible.
06
CONTROLACTIVE
Speed Comfort Service
honestprivacy
Feedback honest06
Honest feedback controls
Never gate, filter or redirect customers according to sentiment.
Recovery becomes credible when ownership is visible.
Collecting a score is only the beginning: the customer needs to be heard, the issue needs an owner and the correction needs evidence.
Operating sequence
From response to verified recovery.
Choose a step to see the information and ownership that move forward.
VISIBLE OUTPUTInvite one useful response at the right moment.
Scope clarity
Feedback is not review manipulation.
A clear boundary protects data quality, implementation and daily accountability.
Feedback workflow owns
Survey rules, response context, recovery tasks, theme analysis and internal reporting.
Public review platforms own
Their own publication, ratings and moderation policies; HexaTech does not manipulate reviews.
FAQ
Questions, answered.
Practical answers for teams evaluating customer insight.
What question types are supported?+
Common formats include smileys, stars, NPS, scales, choices, yes/no and short or long text.
What happens after a low score?+
A conditional follow-up can ask for context and create an owned service-recovery task.
Can feedback be collected by QR code?+
Yes. Responses can be invited through QR, secure link, tablet, kiosk or email.
Do you hide negative feedback?+
No. HexaTech does not gate or redirect responses according to sentiment.
Start with the workflow creating the most friction.
See how customer insight can connect to the wider customer journey without forcing a full-system replacement.