1. Who we are
HexaTech provides customer engagement technology for service businesses. For personal data collected through this website, HexaTech is the controller. You can contact us at info@hexa-tech.uk or at 25 Cabot Square, Canary Wharf, London, E14 4QZ, United Kingdom.
2. Personal data we collect
Depending on how you use our website and services, we may collect:
- your name, organisation, job title, email address, telephone number and the details you provide when requesting a demo or contacting us;
- account, service configuration and support information when you use a HexaTech product;
- messages and information submitted through our website chat or enquiry tools;
- technical and usage information such as IP address, browser, device, referral page and interactions with our website; and
- marketing preferences and records of consent where consent is required.
3. How and why we use personal data
We use personal data to respond to enquiries, arrange demonstrations, provide and secure our services, support customers, improve our website and products, comply with legal obligations and send relevant business communications where permitted.
Our lawful bases may include taking steps before entering a contract, performing a contract, our legitimate interests in operating and improving a business-to-business service, consent, and compliance with legal obligations. We assess the appropriate basis for each purpose.
4. Cookies and analytics
We may use essential technologies needed for security and site operation, and optional analytics or marketing technologies where permitted. Where consent is required, optional technologies are not used until you make a choice. You can also control cookies through your browser settings.
5. Sharing and international transfers
We may share personal data with carefully selected hosting, communications, analytics, customer support and professional service providers acting under appropriate instructions. We may also disclose information where required by law or in connection with a corporate transaction.
If personal data is transferred outside the United Kingdom, we use a lawful transfer mechanism and appropriate safeguards where required.
6. Retention and security
We retain personal data only for as long as needed for the purpose for which it was collected, including contractual, security, accounting and legal requirements. Retention periods depend on the type of record and our relationship with you.
We use organisational and technical measures intended to protect personal data against unauthorised access, loss, misuse or alteration. No internet service can guarantee absolute security.
7. Your data protection rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict your personal data; object to certain processing; receive portable data; and withdraw consent without affecting earlier lawful processing. You may also complain to the UK Information Commissioner's Office.
To exercise a right, email info@hexa-tech.uk. We may need to verify your identity before completing a request.
8. Automated decision-making
We do not make decisions about website visitors that produce legal or similarly significant effects based solely on automated processing. Product customers remain responsible for configuring their workflows and using human review where appropriate.
9. Third-party websites
Our website may link to third-party websites and services. Their privacy practices are controlled by their own policies, and we encourage you to review them before providing personal data.
10. Changes and contact
We may update this policy when our services or legal obligations change. The date at the top shows the latest revision. Questions about this policy can be sent to info@hexa-tech.uk.